Shipping policy
Thank you for visiting and shopping with Total Elegance Candle Company.
Each order is carefully prepared and shipped with intention to ensure it arrives safely and beautifully.
Processing Time
Orders are processed within 1–3 business days.
Custom or made-to-order items may require an additional 5–7 business days before shipment.
Shipping & Delivery
All orders are shipped via USPS or UPS using standard shipping methods.
Shipping rates are calculated automatically at checkout.
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Damaged or Missing Orders
If your order arrives damaged or appears to be lost in transit, please contact Total Elegance Candle Company first so we can assist you promptly.
We will handle all claims directly with the shipping carrier on your behalf to ensure a smooth resolution.
To Report Damage
- Notify us within 5 days of delivery
- Provide clear photos of:
- The damaged item(s)
- Inner packaging
- Outer shipping box
Please retain all packaging materials until your claim has been resolved, as they may be required for verification.
Important Notice
To protect your claim eligibility:
- Do not discard packaging or damaged items before contacting us
- Do not file claims directly with USPS or UPS
- Do not release items or packaging to third parties without our guidance
Failure to follow these steps may affect the outcome of your claim.
Our Commitment
We are committed to ensuring your experience is seamless from order to delivery. If any issue arises, we will work with you in good faith to resolve it as quickly as possible.